Our RITA and telephone support gives you access to our skilled and experienced engineers from 9am - 5pm Monday to Friday. You may call this support line as many times as you would like as part of your contract asking any IT related question.
As part of our audit and depending on your network operating system, we may install remote control software that gives us a secure access to your network. This enables our system to monitor your system 24/7 and our engineers to remotely control your server and your client PC's. From here we can configure and install hardware and additional services such as printers and other network devices as if we were in the office. We can also troubleshoot any problems you may be seeing without the need for lengthy telephone explanations.
These connections are very secure and using the latest encryption allows us to control your machines whilst the communications are completely secure.
With the knowledge that we have onsite engineers on standby ready to visit your site quickly if we are unable to fix the problem remotely, you can feel safe in the knowledge that you are in good hands.
Comco prides itself on its ability to fix problems quickly and efficiently, in a way that does not require extensive technical ability on your side, our friendly engineers will guide you through anything we need you to do step by step.
Our engineers are experts in their field which allow us to talk through any IT problems in a way that you will understand. We pride ourselves on our ability to speak in plain English.
RITA (Remote IT Administration) and telephone support is the key product in our monthly support service. 24/7 system monitoring and fast access to our engineers if a problem develops suddenly.